Payment & Refund Policy
This policy explains the current tuition fee, the only approved payment route, payment verification, course activation and how refund requests are reviewed.
Per Module
The current introductory tuition fee for each English Speaking Course Module is PKR 5,000, payable at once through the approved Tutor AI & English business bank account.
Each Module consists of lectures with course downloads made available within the program, companion audio and video resources, graded quizzes and activities, and live online guidance sessions arranged as part of the active learning programme.
Official bank payment details
You may use a Bank Islami branch, any ATM machine, mobile banking, internet banking method supported by your bank, or funds transfer vendors such as EasyPaisa, JazzCash, UPaisa, etc. to transfer or deposit the fee into the official account.
Raast and transfer charges
Where your bank supports the relevant Raast payment route, you may use Raast to avoid customer payment charges that would otherwise apply to some inter-bank transfer methods. Availability and the exact payment flow depend on your bank or financial service provider.
Always verify the account title and account/IBAN information before confirming a transfer.
Payment methods we do not accept
Sending money to a person, wallet or account that is not the official Tutor AI & English business account is at the sender’s risk. Tutor AI & English is not required to treat such a transfer as tuition payment unless the business confirms actual receipt of those funds.
If someone asks you to pay the course fee to an individual name, stop and verify the instruction through official WhatsApp or email before sending money.
After you make a payment
For enrolment and account records, the team may ask for your name, father's name, CNIC, email address, WhatsApp number and city.
Never send your ATM PIN, internet-banking password or one-time banking password to Tutor AI & English.
Payment verification and access approval
Course access is activated after Tutor AI & English verifies the payment and completes the required enrolment process.
A screenshot alone does not conclusively prove that funds settled into the Tutor AI & English account. We may verify the transaction against our banking or financial records before activating paid access.
Tutor AI & English may decline or delay access where there is suspected fraud, false payment proof, identity inconsistency, sanctions or legal concerns, content-piracy risk, serious abuse, or another legitimate security or compliance reason. Where valid cleared funds have been received but paid access is lawfully declined, the financial matter will be handled reasonably and in accordance with applicable law.
Our refund position
Tutor AI & English gives serious learners a demo lesson so they can evaluate the system, teaching methodology, course environment and learning content before paying for the module.
For that reason, payment of the full tuition fee does not create an automatic no-questions-asked refund right under this policy.
A refund request must include a clear reason in writing.
Tutor AI & English will review the reason, payment status, course-access history, downloads or restricted content already made available, the nature of the problem, any technical or service failure, and other relevant circumstances.
Tutor AI & English reserves the right to approve or decline a refund request on a case-by-case basis, subject to mandatory rights and obligations that apply under law.
How to request a refund review
Send the request in writing through tutoraien@gmail.com or official WhatsApp 03368886736.
Your request should include:
- Your full name and the contact details used for enrolment.
- The payment date and transaction reference or proof of payment.
- A clear written explanation of why you are requesting a refund.
- A description of any technical, access, content or service problem involved.
- Any supporting screenshots or records that may help us review the matter.
We may ask reasonable follow-up questions before reaching a decision.
Examples of matters we will review carefully
- A duplicate payment received into the official Tutor AI & English account.
- A verified payment that cannot be matched because of an administrative error.
- A substantial access problem that Tutor AI & English is unable to resolve within a reasonable operational period.
- Paid course access being lawfully declined after valid cleared funds were received.
- Another situation where applicable law requires a remedy.
Listing an example does not mean every request is automatically approved. Each matter is reviewed on its facts.
Digital content and course access
The full course contains restricted digital lessons, downloadable content, audio and video resources, quizzes and activities. Once paid access is activated, a learner may receive immediate or progressive access to valuable digital course material.
The extent of course access, downloads, restricted material already made available and learner activity may therefore be relevant when a discretionary refund request is reviewed.
A learner must not use a refund request as a method to obtain, copy or retain TutorAI restricted intellectual property without paying for authorised access.
Refund method and banking records
Tutor AI & English maintains business payment and banking records for reconciliation, financial administration and other legitimate purposes.
If a refund is approved, Tutor AI & English may require identity and banking information reasonably necessary to verify the claimant and return funds through an appropriate traceable method.
An approved refund may be subject to actual third-party banking adjustments or deductions that Tutor AI & English is legally required to make or cannot reasonably control. We will not invent a penalty or hidden fee after approving a refund.
Payment disputes and chargebacks
If you believe there is an incorrect payment, duplicate transfer or unauthorised transaction, contact your bank and Tutor AI & English promptly.
False payment disputes, fabricated proofs, or dishonest attempts to retain restricted course content while reversing a valid payment may result in suspension of access and further action where permitted by law.
Policy changes and mandatory rights
We may update this policy when fees, banking arrangements, course delivery or legal requirements change. The current version will be published on this page with an updated date.
Nothing in this policy is intended to remove a mandatory consumer or other legal right that cannot lawfully be waived. Where such a right applies, the applicable law prevails to the extent of the conflict.
Payment or refund question?
Keep your bank receipt or transaction record and contact Tutor AI & English through an official channel.
tutoraien@gmail.com
+92 336 8886736